If you have any experience with or their services, please leave your reviews below. There are many other websites that allow people to sell products, like eBay and Craigslist, but not many others that promise the kind of expertise and tools specifically intended to help musicians and those in the music business sell their products. Since Reverb don’t charge customers fees unless they successfully sell products through this website, prospective members should feel comfortable checking it out for themselves. There are some music and musician forums that speak well of this website, and many other music retailers which speak highly of using this website as an alternative to using eBay. The website will investigate the entire transaction, as well as the claims made by the buyer as to the reality of what they purchased, and if they confirm the buyer is right, they will begin necessary actions to refund the buyer’s money.Īll concerned buyers must contact Reverb within 7 days of receiving their purchase, or within 14 days of a failure to receive their purchase.Ĭustomers who would like to contact Customer Service with any questions, concerns, or complaints can do so by phone at 88 or by submitting them directly to their website through their Contact link at the bottom of the page. If that does not result favorably, the buyer can then ask the website to intervene on their behalf. If you did conduct your entire transaction through their website and as a buyer you were sent a product that you felt does not match the description or condition you were promised, the website instructs their members to first speak directly to the seller. If two parties met on their website and conducted a transaction through means other than, then this protection no longer applies. Reverb doesn’t offer a “Refund Policy,” but they do offer something they call Reverb Protection, which is a type of protection that covers transactions that are conducted directly through their website. The website also provides you with insurance on every item that is priced over $100, so customers can have confidence their equipment will be taken care of. The website also provides their customers with a Shipping Estimator so that you can get an understanding of what it will cost you to ship your gear before you ever list it.
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In addition, they provide their members with unlimited free listings. That being said, the Reverb website does place a 3.5% Transaction Fee on the monetary transactions that take place on their website, which they say is significantly lower than other websites that charge fees as high as 15% per transaction. This guide is intended to help both buyers and sellers make informed purchases by providing benchmarks for the value of the instruments, using thousands of previous transactions of instrument sales as well as transaction from items recently sold on Reverb.Ĭertainly the majority of the money that you pay when making a purchase on this website will be wholly dependent on the type of equipment that you are purchasing, the volume, and of course the quality and the condition. This website also provides their members with something they call the Price Guide.
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